SHIPPING & HANDLING
In most instances, your order will ship between 24 – 48 business hours after receiving your order confirmation email. You will receive another email notification once your order has shipped.
Shipping time estimates begin when your package leaves our warehouse. Add 1-2 business days for processing time.
For your convenience we offer GROUND, and FASTER shipping on orders shipped within the continental U.S.
GROUND is our standard 1-7 Business day shipping through FedEx, UPS or through the United States Postal Service (USPS).
Orders ship within the continental United States. APO, FPO, and PO boxes are included. Exclusions: Alaska, Hawaii, and international orders. Additional charges may apply to items that weigh more than 10 lbs. (4.5 kg).
FASTER is our Express 2 business day service. Packages ship via FedEx, UPS and/or USPS. On occasion, in very rural areas this service is NOT available. In such cases please allow 3 business days for delivery. Your package may be shipped Ground if it is determined that your package will arrive before or on the guaranteed second day. There is an additional charge of $19.99 per order for this FASTER delivery option.
If a customer is not home to accept a delivery after 3 attempts or if a customer refuses a shipment, the customer will be responsible for any and all shipping charges associated with that shipment.
*Deliveries to ALASKA and HAWAII may incur additional charges displayed during checkout take approximately 3-10 business days.
Shipping charges for your order will be calculated and displayed at checkout.
Ground Shipment charges for the continental United States: Orders up to $34.99, will be charges a flat-rate shipping fee of $5.99. Orders $35.00 and above will receive Free Shipping.
Shipment charges for Alaska, Hawaii, and Puerto Rico: Orders up to $34.99, will be charged a flat-rate shipping fee of $14.99. Orders $35.00 and above will be charged a flat-rate fee of $19.99.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 8 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.